Privacy policy

Last updated 2026-11-12.

What we collect

• Your email address, your return address and the recipient's address.
• The text of your letter and any PDF you upload.
• Order details (mail class, pages, price, tracking number). Payment card details are handled by our payment processor, not stored by us.

How we use it

Only to print and mail your letter, send you receipts, tracking and proof of mailing, and handle support. We don't sell your data or use your letters for advertising.

Who sees your letter

Your letter is sent to our print-and-mail partner, which prints, folds and mails it. People and systems involved in printing and mailing may see the contents as part of that process. The USPS does not open sealed First-Class Mail without legal authority.

Retention

We keep order records and letter files for as long as needed to provide proof of mailing and handle disputes, then delete them. You can ask us to delete your letter files earlier by emailing hello@certifiedletteronline.com.

Analytics and session recordings

We use Vibiz analytics, which counts visits without cookies or stored IP addresses. We also record sessions (how pages are used, including what is typed into forms) to find and fix problems. Recordings are masked in your browser before upload: password, card and one-time-code fields are never recorded, and text that looks like an email, phone number or card number is hidden. Recordings are kept for 30 days.

Contact

Questions or requests: hello@certifiedletteronline.com.