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Demand letters

How do I send a Chapter 93A demand letter in Massachusetts?

Updated · By the Certified Letter Online team

Under Massachusetts General Laws chapter 93A, section 9, a consumer must mail or deliver a written demand for relief to the business at least 30 days before filing suit, identifying the claimant and reasonably describing the unfair or deceptive act and the injury suffered. A business that responds within 30 days with a reasonable written offer of settlement can limit what it later owes.

The demand requirement doesn't apply if the business has no place of business or assets in Massachusetts, or when the claim is a counterclaim. Certified Mail with return receipt is the usual way to prove the 30 days.

Chapter 93A demand letter essentials
ElementDetail
DeadlineAt least 30 days before filing
MethodMailed or delivered in writing (certified mail proves both)
Must includeWho you are, the unfair or deceptive act, the injury you suffered
Business responseWritten settlement offer within 30 days can limit its liability
HelpMass. Attorney General consumer resources

Writing tips

  • Say plainly that this is a demand for relief under M.G.L. c. 93A, s.9.
  • List facts with dates and amounts; attach receipts as extra pages.
  • State the relief you want (refund, repair, payment) and the amount.
  • Use our 93A demand template.

Before suing

This guide is general information, not legal advice. For your specific situation, a legal aid office or a licensed attorney in your state can tell you what applies.

Quick answers

Does a 93A letter have to be sent certified?

The statute says mailed or delivered. Certified Mail with return receipt is the standard way to prove the date it was received.

Can I sue after 30 days if they don't answer?

Yes, after the 30 days you may file. A business that ignores a valid demand can face higher damages if it's found liable.

Does 93A apply to small claims?

You can bring a 93A claim in small claims court; the demand letter still matters. Ask the court clerk or a lawyer.

What to do next

Fill in the 93A demand and we'll mail it Certified with return receipt for $17.99 so the 30 days are provable.

Send my 93A demand

Sources

Checked: . General information, not legal advice. Fees and rules change: confirm current values at the official links above.