IRS & agencies
How do I mail a consumer complaint to my state attorney general?
Updated · By the Certified Letter Online team
Find your state attorney general's consumer protection office (USA.gov and NAAG list them), download its complaint form or write a letter, and include the company's name and address, what happened with dates and amounts, what you've already done (with copies of your letters and certified receipts) and what you want. Most offices accept complaints by mail as well as online.
| Include | Example |
|---|---|
| Company details | Legal name, address, website |
| Timeline | Purchase, problem, your letters and their responses |
| Amount at stake | Refund owed, charges after cancellation |
| Proof you tried | Your cancellation or demand letter, certified receipts, return receipts |
| What you want | Refund, cancellation, charges stopped |
What the AG can and can't do
Consumer offices often mediate individual complaints and use patterns of complaints to bring cases. They don't act as your lawyer, so keep your own deadlines (for example, card dispute windows) running in parallel.
This guide is general information, not legal advice. For your specific situation, a legal aid office or a licensed attorney in your state can tell you what applies.
Quick answers
Should I send the complaint certified?
It's optional for a complaint, but it gives you a record if you need to follow up.
Can I complain about a company in another state?
Yes. File with your state and, if you like, the company's home state.
Does a complaint replace small claims court?
No. It can lead to a resolution, but if you need a judgment, file in small claims.
What to do next
Type your complaint or upload the AG form, and we'll mail it for $3.99 First-Class or $14.99 Certified.
Mail my complaintSources
Checked: . General information, not legal advice. Fees and rules change: confirm current values at the official links above.